EN

I. GENERAL TERMS AND CONDITIONS OF USE

ARTICLE 1. LEGAL INFORMATION

Pursuant to article 6 of French Law no. 2004-575 of 21 June 2004 on trust in the digital economy, the identity of the various parties involved in processing and monitoring data is specified in this article.

The website http://lucienne.paris is published by:

LUCIENNE PARIS SAS, whose registered office is located at: 18 rue de l'Atlas, 75019 Paris, France, and which is registered in the Paris Trade and Companies Register under no. 821 005 816.
Telephone: +33 (0)6 64 23 07 39 / E-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.
The website publication director is: Carole Enderle

The website http://lucienne.paris is hosted by:

OVH, whose registered office is located at: 2, rue Kellermann F-59100 Roubaix
Telephone: +33 (0)9 72 10 10 07

ARTICLE 2. WEBSITE PRESENTATION

The purpose of the website http://lucienne.paris is: The sale of leather goods and travel articles.

ARTICLE 3. DEFINITIONS

The purpose of this clause is to define the various terms essential to the agreement:

  • User: this term denotes any person who uses the website or one of the services offered by the website.
  • User content: this refers to data submitted by the User on the website.
  • Member: the User becomes a member when he or she is identified on the website.
  • Log in and password: this refers to all the information required to identify a User on the website. The log in and password allow the User to access services reserved for website members. Passwords are confidential.

ARTICLE 4. CONTACT

For any questions or requests for information about the website, or to report any illegal activity or content, the user may contact the website publisher at the following e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it., or send a registered letter with acknowledgment of receipt to: LUCIENNE PARIS SAS - 18 rue de l'Atlas, 75019 Paris, France

ARTICLE 5. ACCEPTANCE OF TERMS AND CONDITIONS OF USE

Access to and use of the website are subject to acceptance of and compliance with these General Terms and Conditions of Use.

The publisher reserves the right to modify, at any time and without warning, the website and services as well as these General Terms and Conditions of Use, notably in order to adapt them to changes in the website through the introduction of new functionalities or the removal or modification of existing functionalities.

The user is therefore advised to refer to the latest version of the General Terms and Conditions of Use, available on the website at any time, prior to browsing. In the event of disagreement with the General Terms and Conditions of Use, the user should not use the website.

ARTICLE 6. ACCESS AND BROWSING

The publisher implements the technical solutions at its disposal to enable 24/7 access to the website. Nevertheless, it may at any time suspend, restrict or interrupt access to the website or to certain pages thereof in order to carry out updates, content modifications or any other action deemed necessary for the smooth operation of the website.

Connection to and browsing on the website lucienne.paris are deemed to indicate unconditional acceptance of these General Terms and Conditions of Use, irrespective of the technical means of access or the terminals used.

These General Terms and Conditions of Use apply, as necessary, to all versions or extensions of the website on social and/or community networks either existing or in the future.

ARTICLE 7. WEBSITE MANAGEMENT

In order to ensure the proper management of the website, the publisher may at any time:

  • suspend, interrupt or restrict access to all or part of the website, or reserve access to the website, or certain parts thereof, for a defined category of Internet user;
  • delete any information liable to disrupt the operation of the website or contravening national or international laws, or the rules of netiquette;
  • suspend the website in order to carry out updates.

ARTICLE 8. SERVICES RESERVED FOR REGISTERED USERS (MEMBERS)

8.1 REGISTRATION

Access to certain services and in particular, all payable services, is subject to the user's registration.

Registration and access to the website's services are reserved exclusively for legally competent natural persons who have completed and validated the registration form available online on the lucienne.paris website, and accepted these General Terms and Conditions of Use.

During registration, the user undertakes to provide accurate, true and up-to-date information about his or her person and marital status. in addition, the user shall regularly check the data about him or her in order to ensure that they are up-to-date.

The user is accordingly required to provide a valid e-mail address, to which the website shall send confirmation of his or her registration to its services. An e-mail address may not be used multiple times to register for services.

Any communication by lucienne.paris and its partners is consequently deemed to have been received and read by the user. The latter undertakes to regularly consult messages received at this e-mail address and to reply within a reasonable time, where necessary.

Only one registration to the website's services is allowed per natural person.

The user is allocated a log in enabling access to an area reserved for his or her use (hereinafter "My Account"), in addition to entering his or her password.

The log in and password may be changed online by the user in his or her Personal Account area. The password is personal and confidential. The user accordingly undertakes not to communicate it to any third party.
lucienne.paris reserves the right in any event to refuse a request for registration to services in the event that the User has breached the provisions of these General Terms and Conditions of Use.

8.2 HOW TO UNSUBSCRIBE

Correctly registered users may at any time request their removal as a registered user by going to the dedicated page in My Account. Any request for removal from the website will be effective after the user has completed the form provided for this purpose and following a period of: 3 days.

ARTICLE 9. RESPONSIBILITIES

The publisher is only responsible for content that he or she has published him or herself. The publisher is not responsible:

  • in the event of problems or failures of a technical or IT nature or relating to compatibility of the website with any equipment or software whatsoever;
  • for direct or indirect , material or immaterial, foreseeable or unforeseeable damages resulting from the use or difficulties in the use of the website or its services;
  • for characteristics intrinsic to the Internet, in particular those relating to the lack of reliability and failure to secure information being transferred thereon;
  • for illegal activities or content using the site and this, without the publisher having been duly aware within the meaning of Law no. 2004-575 of 21 June 2004 on trust in the digital economy and Law no. 2004-801 of 6 August 2004 on the protection of natural persons with regard to the processing of personal data.

Furthermore, the website cannot guarantee the accuracy, comprehensiveness and up-to-date nature of the information published thereon.

The user is responsible:

  • for protecting his or her equipment and data;
  • for the use he or she makes of the website or its services;
  • if he or she fails to comply with either the letter or the spirit of these General Terms and Conditions of Use.

ARTICLE 10. HYPERTEXT LINKS

The site may contain hypertext links to other websites over which LUCIENNE PARIS SAS has no control. Despite prior and regular verification by the publisher, the latter is not responsible for any content that may be found on these sites.

The publisher authorises the use of hypertext links to any page or document on its website subject to the proviso that such links shall not be provided for commercial or publicity purposes.

Furthermore, the website publisher's authorisation shall be obtained prior to the addition of a hypertext link.

This authorisation expressly excludes sites containing information that is illegal, violent, divisive, pornographic, xenophobic or which may offend a group of people.

Lastly, LUCIENNE PARIS reserves the right to order the removal of a hypertext link at any time, if it deems the site in question to be non-compliant with its publishing policy.

ARTICLE 11. DATA COLLECTION

Personal data is deemed to include all personal information (in particular, log in, password, last name, first name. date of birth, e-mail and postal addresses) that Internet users are liable to provide to Lucienne Paris as part of their subscription to the LUCIENNE PARIS newsletter under "NEWSLETTER" on the Website and/or as part of any message sent on the site under "CONTACT".

These data, irrespective of their nature, may - directly or indirectly - allow LUCIENNE PARIS to identify and learn more about Internet users and send them its newsletter and/or reply to their messages When Internet users provide personal data, they undertake to answer the questions asked and to provide in this respect information that is complete, accurate, up-to-date and does not damage a third party's interests or rights.

No personal data is collected without the consent of Internet users. The company LUCIENNE PARIS is responsible for the collection and processing of personal data carried out on the Website.

The company LUCIENNE PARIS is the sole recipient of personal data collected on the Website.

LUCIENNE PARIS only passes your personal data to third parties when:

  • You have given us your prior consent to the sharing of this information,
  • Lucienne Paris SAS needs to share this information with third parties in order to provide the services that you have requested,
  • Lucienne Paris SAS is ordered by a judicial or other administrative authority to disclose said information to said authority.

The website guarantees the User that personal information is collected and processed in compliance with privacy laws and in accordance with French Law no. 78-17 of 6 January 1978 on data protection. The site is registered with the CNIL under number 1996848.

Moreover, the website is compliant with the provisions of French Law no. 78-17 of 6 January 1978 on data protection. In accordance with the provisions of the aforementioned law, the user has the right to oppose (articles 32 and 38), to access (articles 38 and 39) and to rectify (article 30) data relating to him or her.

In order to have recourse to one of the aforementioned rights, the user should contact the publisher at the following e-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it., or by registered letter sent to the publisher’s registered office, specifying the user's last name, first name(s), address and e-mail address.

ARTICLE 12. COOKIES

When using the website, information relating to browsing on the website lucienne.paris by the user's terminal (computer, tablet, smartphone, etc.) is liable to be recorded in "Cookies" files stored on the terminal, subject to the choices that the user has made relating to Cookies and which the user may change at any time.

Only the issuer of a cookie is able to read or modify information contained therein.

When the user connects to the website, LUCIENNE PARIS may, subject to the user's choices, install various cookies on his or her terminal allowing it to recognise the terminal's browser during the validity of the cookie in question. Cookies issued are accordingly used for the purposes described below, subject to the user's choices, which depend on the browser software settings used during the visit to the website.

The Cookies issued enable LUCIENNE PARIS to:

  • store information relating to a form that the user has completed on the website (registration or access to your account) or to products, services or information that he or she has chosen (service subscribed, contents of a shopping basket, etc.);
  • allow the user to access reserved and personal areas of the website such as his or her account or personal space, using a log in or data that the user may have previously provided;
  • implement security measures, for example, when an Internet user is asked to reconnect to content or services after a certain period of time has passed;

The issue and use of cookies by third parties are subject to the data protection policies of these third parties.

LUCIENNE PARIS informs you of the purpose of cookies of which it is aware and the means available to Internet users to make choices about these cookies.

Where appropriate, cookies issued by such third parties may enable, during the validity of these cookies, the number of visits to the website to be counted and, accordingly, statistics to be drawn up.

There are several ways to manage cookies. Any settings that the user selects may be liable to modify the Internet browsing experience and his or her conditions for accessing certain services that require the use of Cookies.

The user may chose at any time to make and change his or her choices regarding cookies, using the following means:

The user may configure his or her browser software in such a way that cookies are stored on his or her terminal or, conversely, are rejected, either systematically or depending on their issuer.

The user may also configure his or her browser software in such a way that he or she is offered the possibility to accept or refuse cookies each time one is proposed, prior to a cookie being stored on his or her terminal.

The storing of a cookie on a terminal is primarily subject to the Terminal user's choice, which he or she may express and change at any time and free of charge via the choices offered by the browser software.

If the user has accepted in his or her browser software the storing of cookies on his or her Terminal, cookies integrated into pages and content that he or she has consulted may be stored temporarily in a dedicated area of his or her Terminal They will only be readable by their issuer.

If the user refuses the storage of cookies on his or her terminal, or if he or she deletes those that are stored there, he or she will no longer be able to benefit from certain functionalities that are however necessary for browsing certain parts of the site. This would be the case if the user attempts to access content or services that require him or her to log in. It would also be the case if LUCIENNE PARIS - or its service providers - were unable to recognise, for the purpose of technical compatibility, the type of browser used by the terminal, its language and display settings or the country from which the terminal appears to be connected to the Internet.

Where appropriate, LUCIENNE PARIS declines all responsibility for the consequences related to a deterioration in the operation of its services as a result of it being unable to store or consult the cookies necessary for such operation and which the user has refused or deleted.

For the management of cookies and choices, the configuration of each browser is different. It is described in the help menu of the user's browser, which will explain how to change cookie preferences.

ARTICLE 13. INTELLECTUAL PROPERTY

The structure of the website but also the texts, graphics, images, photographs, sounds, videos and IT applications comprising the website are the property of the publisher and are protected as such by the prevailing laws on intellectual property.

Any partial or total representation, reproduction, adaptation or exploitation of the content, trademarks and services offered by the website, by any procedure whatsoever, without the express prior written authorisation of the publisher is strictly forbidden and is likely to constitute fraud within the meaning of articles L. 335-2 et seq. of the French Intellectual Property Code. This, with the exception of elements expressly designated on the website as free of copyright.

Access to the website does not imply recognition of a right and, generally, does not confer any intellectual property rights relating to an element of the website, which remain the exclusive property of the publisher.

The user is forbidden from adding any data to the website that would modify or be liable to modify the content or appearance of the site.

The trademark “LUCIENNE PARIS“ is a trademark filed by Lucienne Paris SAS with the INPI.

Any partial or total representation and/or reproduction and/or exploitation of these trademarks whatsoever is totally forbidden.

ARTICLE 14. APPLICABLE LAW AND COMPETENT JURISDICTION

These General Terms and Conditions of Use are governed by French law. In the event of a dispute and if amicable resolution is not possible, litigation can be brought before the French courts in accordance with the prevailing rules of competence.

II. GENERAL TERMS AND CONDITIONS OF SALE

Between the Company LUCIENNE PARIS SAS, 18 rue de l’Atlas, 75019 Paris, France, with capital of €5,000, registered with the Paris Trade and Companies Register, SIRET 821 005 816 00011, registered under the intracommunity individual identification number FR 56 821 005 816, represented by Ms Laure Juramy in her capacity as Chairwoman, duly authorised by the present text. The Company can be reached by e-mail by clicking on the contact form that can be accessed from the website home page.

Hereinafter "the Seller" or "the Company":

AND

The natural or legal person carrying out the purchase of the Company's products, Hereinafter "the Purchaser" or "the Customer".

It is agreed as follows:

PREAMBLE

The Seller is the publisher of leather goods and travel articles exclusively for consumers, commercialised through its website (http://lucienne.paris).

The list and description of the goods proposed by the Company may be consulted on the abovementioned website.

ARTICLE 1. PURPOSE

These General Terms and Conditions of Sale are applicable to all sales of Products, made through the Company's website and are an integral part of the Contract between Purchaser and Seller. The Seller reserves the right to modify these General Terms and Conditions of Sale at any time by publishing a new version on its website.

The applicable General Terms and Conditions of Sale are those prevailing at the payment date of the order. These General Terms and Conditions of Sale may be consulted on the Company's website at the following address: http://lucienne.paris/fr/cgv

The Company also ensures that they are clearly and unreservedly accepted by including a box to be ticked and requiring an "approval click". The Customer declares that he or she has read these General Terms and Conditions of Sale in full and accepted them with neither restrictions nor reserves, failing which the order will not be validated. The Customer acknowledges that he or she has been given the advice and information necessary to ensure that the offer meets his or her needs. The Customer declares that he or she is legally able to contract under French laws or validly represents a natural or legal person on whose behalf he or she makes an undertaking.

In the event of doubt relating to any of the terms and conditions of sale, the uses prevailing in the distance selling industry by companies having a registered office in France and the French Code of Consumption shall apply.

ARTICLE 2. ONLINE SHOP OR CATALOGUE

The Seller provides to the Customer, through the intermediary of the website, a catalogue or online shop providing details of the products sold; photographs do not have any contractual value.

Products are described and presented as accurately as possible. Nevertheless. in the event of errors or omissions in the presentation, the Seller may not be held liable in this regard.

Products are proposed subject to availability of stocks.

Prices and taxes relating to the sale of the products are detailed in the catalogue or online shop.

ARTICLE 3. PRICE

The prices of products sold on the website are shown in Euros excluding taxes and are detailed on the Product description pages. They are also shown in Euros inclusive of taxes (VAT + any other taxes) on the product order page and, exclusive of specific shipping costs, and shown before the order is confirmed by the Customer.

For all products sent outside the European Union and/or the French Overseas Departments and Territories, the price is automatically calculated exclusive of taxes on the invoice. In certain cases, customs duties or other local taxes or import duties or state taxes are liable to be due. The Seller is not liable for these duties and sums. The Purchaser is liable for such duties and sums, which are his or her responsibility (declarations, payment to the competent authorities, etc.). The Seller invites the Purchaser to approach the appropriate local authorities for details in this respect.

The Company reserves the right to adjust its prices for future purchases at any time.

The Customer is responsible for paying telecommunications costs relating to access to the Company's website. Where appropriate, the Customer is also responsible for shipping charges.

Free shipping is offered on all offers fulfilling the following conditions:

  • Products are shipped to an address exclusively in mainland France.

The Seller reserves the right to modify the amount of this commercial offer.

The applicable tariffs are those prevailing and shown at the time the order is placed, and subject to product availability on this date.

Prices include taxes as applicable on the date the order is placed and any changes in the rates of such taxes will automatically be passed on in the price of products in the catalogue or online shop. In the event that one or more taxes or contributions, in particular environmental, is created or modified, upward or downward, this change may be passed on in the selling price of products.

The total amount of the order (inclusive of all taxes) and inclusive of shipping costs, is shown prior to final confirmation of the order.

Payment of the total price shall be made at the time the order is placed.

ARTICLE 4. ONLINE ORDERING

The Customer has the possibility to complete an online order form in electronic format. In completing the electronic form, the Customer accepts the price and description of the products.

The Customer shall complete a series of steps specific to each Product proposed by the Seller in order to make his or her order. Nevertheless, the following steps are applicable in all cases:

  • Information on the Product's essential features;
  • Product selection, any options where appropriate and indication of essential information about the Customer (identification, address, etc.)
  • Acceptance of these General Terms and Conditions of Sale
  • Verification of the elements of the order and, where appropriate, correction of any errors
  • Creation of a user account to finalise the order
  • Following of the product payment instructions
  • Product delivery

The Customer will then receive an e-mail confirming that payment has been received for the order, as well as an acknowledgement of receipt of the order confirming this.

The Customer will receive these General Terms and Conditions of Sale in PDF format. Products to be delivered, will be shipped to the address indicated by the Customer. For the purposes of fulfilment of the order, and in accordance with article 1316-1 of the French Civil Code, the Customer undertakes to provide accurate information.

The Customer shall accept, by clicking on the appropriate box, these General Terms and Conditions of Sale, in order to confirm his or her order.

The Customer shall provide an e-mail address and a valid delivery address and accepts by these General Terms and Conditions of Sale that any communication with the Seller may be made using this address.

The Customer shall also validate the delivery and payment method.

The Seller reserves the right to block the Customer's order in the event that payment is not received, the address is incorrect, the order is made in bad faith or for any legitimate reason.

ARTICLE 5. CONFIRMATION AND PAYMENT OF THE ORDER

This is an order for which payment is required, which means that making an order implies that the Customer will need to make a payment.

5.1 PAYMENT

The Customer shall make payment at the time of final confirmation of the order, by providing his or her bank card number.

Cards issued by banks domiciled outside of France must be international bank cards (MasterCard or Visa). Secure online payment by bank card is made through our payment provider. The information provided is encrypted in accordance with industry standards and cannot be read during transmission across the network.

Once payment has been provided by the Customer, the information is verified and the transaction is debited immediately. In accordance with article L. 132-2 of the French Monetary and Financial Code, the undertaking to pay made by card cannot be withdrawn. In communicating his or her banking information at the time of the sale, the Customer authorises the Seller to debit his or her card for the amount relating to the price shown. The Customer confirms that he or she is the legal holder of the card to be debited and is legally authorised to use said card.

In any event, the Customer guarantees the Seller that he or she holds the necessary authorisations to use this payment method and acknowledges that the information given in this regard is proof of his or her agreement to the sale as well as to the due nature of the sums payable in respect of the order.

In the event of dispute or fraudulent use of the credit card without physical use of the credit card (use of the credit card number), any person may contest the payment within 70 days from the transaction date by transmitting a claim in the following manner, such that the Seller bears the cost of the sale and returns the disputed sum:

- by registered letter with acknowledgment of receipt to the Seller's registered office;

- by e-mail to the Customer Services department at the following address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Any claim that is not made in accordance with the aforementioned rules and deadlines cannot be considered and the Seller will not be liable therefore.

The Seller has put in place a procedure for verifying orders and payment means, aimed at providing reasonable assurance against any fraudulent use of payment means, including asking the Customer for identification information.

In the event that credit card payment is refused by the accredited bodies or that payment is not made, the Seller reserves the right to suspend or cancel the order and its delivery.

The Seller also reserves the right to refuse an order from a Purchaser who has not paid in full or in part a previous order or with whom a payment dispute is ongoing.

5.2 CONFIRMATION

Once the Seller has received confirmation of the purchase and payment by the Customer, it sends confirmation that the order has been received to the e-mail address given by the Customer, along with a copy of the contract, which the Customer may print out.

The Seller will send an invoice to the Customer upon delivery.

The Customer may request that the invoice is sent to an address other than the delivery address, by sending a request to this effect to Customer Services (see contact details below) prior to delivery.

In the event that a product is not available, the Seller will inform the Customer by e-mail as soon as possible in order to cancel the order for this product and reimburse the relevant price paid, with the remainder of the order remaining firm and definitive.

The Customer may in any event exercise his or her right to withdraw from the sale within 14 days of the time at which he or she was informed that the product was unavailable.

For any questions relating to the status of their order, Customers are invited to contact Customer Services as follows:

  • by letter at the following address: 18 rue de l'Atlas 75019 Paris, France;
  • by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Products remain the property of the Company until full payment has been received.

ARTICLE 6. ELECTRONIC SIGNATURE

In accordance with the provisions of Law no. 2000-230 of 13 March 2000, the online provision of the Purchaser's bank card number and the final validation of the order are deemed to be proof of the Customer's agreement, that monies are owed in respect of the order, signature and express acceptance of all operations carried out.

ARTICLE 7. PROOF OF THE TRANSACTION

Communications, orders and payments between the Customer and the Seller can be proved by computerised records, stored in the Seller's computer systems under reasonable security conditions. Order forms and invoices are archived under reliable and durable conditions deemed notably to be a means of evidence.

ARTICLE 8. PAYMENT METHODS

All payment methods available to Customers are listed on the Seller's website. The Customer guarantees to the Seller that he or she possesses any necessary authorisations to use the payment method chosen by him or her, at the time of placing the order.

ARTICLE 9. DELIVERY

Products are shipped to the delivery address indicated during the order and within the time period indicated. When the Customer orders several products at the same time, these may have different delivery periods.

Delivery takes place only after payment has been confirmed by the Seller's banking institution.

Products are delivered to the address indicated by the Customer on the online form that constitutes the order form; it is the Customer's responsibility to ensure its accuracy.

Any parcels returned to the Seller on account of an incorrect or incomplete address will be re-delivered at the Customer's expense.

Other than in the event of force majeure, delivery takes place in accordance with the method chosen by the Seller, in the following time periods:

Delivery is between 6 and 8 weeks from the date the order is confirmed.

9.1 DELIVERY DELAYS AND CANCELLATION

In the event that delivery is delayed, the Seller will inform the Customer, who may cancel the contract and ask for reimbursement within 14 days of such cancellation.

Reimbursement in full of the product and delivery or redelivery charges, where appropriate, then takes place.

Such cancellation of the contract must be carried out as follows:

  • by letter to the following address: 18 rue de l'Atlas 75019 Paris, France;
  • by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Any cancellation that is not made in accordance with the aforementioned rules and deadlines cannot be considered and the Seller will not be liable towards the Customer therefore.

9.2 VERIFICATION OF THE ORDER

If, at the time of delivery, the original packaging is damaged, torn, or open, the Customer shall verify the state of the products. If these are damaged, the Purchaser shall without fail refuse to accept the parcel and state the refusal on the delivery note.

The Customer shall write, by hand, on the delivery note, all anomalies relating to the delivery.

Verification of the products is deemed to have been carried out when the Customer, or a person authorised by the Customer, has signed the delivery note.

The Customer shall, where appropriate, inform the Seller of the refusal as follows:

  • by letter to the following address: 18 rue de l'Atlas 75019 Paris, France;
  • by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Any failure to comply with the aforementioned rules and deadlines relating to refusals to accept products cannot be considered and the Seller will not be liable towards the Customer therefore.
When a claim is received, the Seller will issue an exchange number for the products(s) in question and will send this number to the Customer by e-mail.

9.3 DELIVERY ERRORS

In the event of a delivery error and/or non-compliance of products with the information on the order form, the Customer shall make a claim against the Seller on the date of delivery or no later than the first working day after delivery.

Claims shall be made as follows:

- by letter to the following address: 18 rue de l'Atlas 75019 Paris, France;

- by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Any failure to comply with the aforementioned rules and deadlines relating to claims cannot be considered and the Seller will not be liable towards the Customer therefore.

9.4 ORDER RETURNS

For an exchange or refund, products should be returned to the Seller in full and in their original packaging, in accordance with the following procedure:

Products should be returned by mail within 14 days of delivery of the order, to the following address: 19 rue de l'Atlas 75019 Paris, France

Any failure to comply with the aforementioned rules and deadlines relating to claims or returns cannot be considered and the Seller will not be liable towards the Customer therefore.

For an exchange or refund, products should be returned to the Seller in full and in their original packaging,. Return postage will be paid by the Seller.

ARTICLE 10. PRODUCT WARRANTY

The Seller is responsible for ensuring that products comply with contract specifications.

Customers may make a request relating to the legal compliance warranty (garantie légale de conformité), in accordance with the provisions of article L. 211-4 of the French Consumption Code, or relating to the warranty against defects (garantie des vices) in articles 1641 et seq. of the French Civil Code.

10.1 COMPLIANCE WARRANTY

Customers have a period of 2 years from delivery of the product to trigger the legal compliance warranty.
As such, customers may chose between repair or replacement of the goods, in accordance with the conditions provided for in article L. 211-9 of the French Consumption Code.
Customers are not required to provide proof of the existence of a compliance defect, within 6 months (24 months with effect from 18 March 2016, except for second-hand goods) of delivery of the product.

10.2 WARRANTY AGAINST DEFECTS

If the Customer triggers the warranty against defects provided for in articles 1641 et seq. of the French Civil Code, he or she may chose between cancellation of the sale or a price reduction, and this in accordance with article 1641 of the French Civil Code.

ARTICLE 11. UNAVAILABILITY OF PRODUCTS AND REFUNDS

Orders will be processed subject to our available stocks or subject to stocks available at our suppliers.

In the event that a product that has been ordered is unavailable for a period exceeding 30 working days, you will immediately be advised by e-mail of the expected delivery date.

The Customer will have the possibility of cancelling the order and will accordingly have the choice between (i) the refund within 30 days of sums he or she has already paid, or (ii) a credit note for the amount of the article.

ARTICLE 12. RIGHT OF WITHDRAWAL

Customers may exercise their right of withdrawal and product return within a period of 14 days following delivery.

Customers may exercise their right of withdrawal by contacting Customer Services:

  • by letter at the following address: 18 rue de l'Atlas 75019 Paris, France;
  • by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

After informing the company of his or her decision to withdraw, the Customer then has 14 days in which to return the goods.

Any failure to comply with the aforementioned rules and deadlines relating to withdrawals or returns cannot be considered and the Seller will not be liable towards the Customer therefore.

Customers may request a refund for the product returned, at no extra charge, return postage being paid by the Seller.

Returns will only be accepted for complete products that are intact and in their original state, in particular with complete, intact packaging and in a saleable condition.

It is not possible to exchange ordered products.

The right of withdrawal or refund is not applicable to certain products, on account of their intrinsic qualities, in particular but not exclusively, products referred to in article L. 121-21-8 of the French Consumption Code, namely:

  • any made-to-measure product
  • any product that cannot, on account of its nature, be returned - any perishable product
  • any video product
  • any press product
  • etc.

The Seller shall refund the Customer the full amount of sums paid, including delivery costs, within 14 days of receipt of the goods or transmission of proof that these goods were sent.

In accordance with legal provisions, a withdrawal form to be sent to the Seller is available in Appendix I of this contract.

ARTICLE 13. DATA PROTECTION

The Seller shall retain in its computer systems and under reasonable security conditions proof of the transaction comprising the order form and invoice.

The Seller guarantees to its Customers that it protects the personal data of the latter.

The Seller has made a declaration to this effect to the CNIL under number 1996848.

In accordance with the French data protection law of 6 January 1978, Customers have the right to access, to amend and to remove information collected, notably by contacting Customer Services as follows:

  • by registered letter at the following address: 18 rue de l'Atlas 75019 Paris, France;
  • by e-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

By accepting the General Terms and Conditions of Sale, the Customer agrees that the Seller may collect and use these data in order to fulfil this contract. Provision by Customers of their e-mail address means they will receive e-mails containing information and special offers related to products sold by the Company and its potential partners.

Customers may unsubscribe at any moment. To do so, Customers should go to their personal account area or click on the link included at the end of e-mails sent by the Seller or contact Customer Services at the address This email address is being protected from spambots. You need JavaScript enabled to view it..

Unsubscription will become effective within 3 days of the request.

ARTICLE 14. FORCE MAJEURE

The parties will no longer be liable for their obligations in the event that circumstances constituting force majeure, as defined by article 1218 of the French Civil Code, prevent them from carrying out said obligations. The parties' obligations will be suspended.

The party invoking such circumstances shall advise the other party immediately, on their occurrence and when they no longer apply.

The following are considered to be force majeure events: any unavoidable and unforeseeable, inevitable events or circumstances that cannot be prevented by the latter, despite all reasonably possible efforts, defined as such by French jurisprudence and notably interruption to means of transport or supply, earthquakes, fire, storm, flooding, lightning, and interruption to telecommunications networks.

If the force majeure event last longer than three months, these General Terms and Conditions may be terminated by the aggrieved party.

ARTICLE 15. PARTIAL INVALIDITY

If one or more of the stipulations of these General Terms and Conditions of Sale were to be declared nul and void according to the law, a regulation or a final decision of a French court, the remaining stipulations would retain their full force and scope.

ARTICLE 16. APPLICABLE LAW AND COMPETENT JURISDICTION

The Seller is situated in France on a permanent and stable basis to effectively conduct its activity, irrespective, as a legal person, of the location of its registered office.

Furthermore, these General Terms and Conditions are subject to French law, with the exception of the provisions of the Vienna Convention.

In the event of a dispute or claim, the Customer should initially contact the Seller to reach an amicable solution.

In the event that an amicable solution cannot be reached, the Customer, if he or she has concluded the contract as a consumer, may initiate proceedings in the jurisdiction of his or her choosing, and if he or she has concluded the contract as a professional, may initiate proceedings before the court presiding over the location of the Seller's registered office.

  •  
  •  

This site uses cookies to ensure the proper functioning of our services.

By continuing to browse the site, you accept the use of these cookies.

I understand